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WHITE HORSE TERMS AND CONDITIONS (t’s & c’s)

CHECK IN TIME IS 3pm
Guests can check in early and drop off bags with us. Rooms are ready by 2pm.
Late check in (after midnight) is by prior arrangement only.

CHECK OUT TIME IS 11am
Guests must vacate their room by 11am. If you require a late check out please ask at reception.
Early Check Out (before 7am) is by prior arrangement only.

LUGGAGE:
We are happy to offer you complimentary left luggage facility on the day of arrival & departure during our reception opening hours. We are unable to hold luggage overnight. We will not be held responsible for any lost or stolen luggage or contents.

GUEST BELONGINGS:
The hotel will not be held responsible for any theft, loss or damage to guest’s personal belongings unless they have been handed into reception for safekeeping. We regret we will not be held responsible for any guest items left in or on our property so please make sure all the items you bring with you are insured against theft, loss & damage.

BREAKFAST:
BREAKFAST TIMES ARE:
MONDAY TO FRIDAY 7AM – 9AM
SATURDAY & SUNDAY 8AM – 10AM

BANK HOLIDAYS 8AM – 10AM

ALTERNATIVE TIMES POSSIBLE BY ARRANGEMENTS

Some foods may contain traces of NUT & GLUTEN please make sure you inform us of any special dietary requirements prior to arrival.

RESERVATIONS:
It is your responsibility to read booking conditions prior to booking. Cancellations & amendments will be subject to those conditions. Please inform us immediately if you find any details on the confirmation letter that are not correct.

BEST RATE GUARANTEE:
We guarantee to offer cheapest rates only on our website.

SMOKING POLICY:
IT IS A CRIMINAL OFFENCE TO SMOKE OR KNOWINGLY PERMIT SMOKING IN THIS HOTEL. THIS INCLUDES PUBLIC AREAS, BED ROOMS AND TOILETS. PLEASE HELP US KEEP THESE AREAS SMOKE FREE BY ONLY USING OUTSIDE AREAS DESIGNATED FOR SMOKING. IF ANY EVIDENCE OF SMOKING IN YOUR BEDROOM IS FOUND DURING YOUR STAY OR ON YOUR DEPARTURE, THE FULL COST OF ONE NIGHTS’ ACCOMODATION WILL BE CHARGED TO YOUR CREDIT CARD FOR ADDITIONAL ROOM REFRESHMENT.

COMPLAINTS PROCEDURE:
We trust you will have a trouble free and enjoyable holiday, but we realise that occasionally things can go wrong, should you feel you have any cause for complaint in any way please see The Manager immediately in order to give him/her a fair chance to correct the problem at the time it arises. Unfortunately there is very little we can do after you have checked out.

PETS:
We allow dogs by arrangement. £5 per night.

GENERAL INFORMATION:
CCTV is recording within the hotel 24 hrs a day.

RIGHT OF REFUSAL:
The Hotel reserves the right to refuse a guest entry and accommodation if, on arrival, management reasonably considers that the guest is under the influence of drink or drugs or is behaving in a threatening, abusive or otherwise unacceptable manner.

DISTURBANCE:
The Hotel reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner.

FIRE SAFETY:
Guest must familiarise themselves of the fire safety instructions at the time of check in.

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